MEAL Officer - Hama

Job Title: MEAL Officer

Job location: Syria – Hama

Reports to: MEAL  Senior Officer

Job Style: Full Time

JOB SUMMARY

The MEAL Officer supports the MEAL Coordinator in implementing MEAL plans, maintaining a robust MEAL system, and providing real-time analysis to improve program quality and implementation.

MAIN DUTIES AND RESPONSIBILITIES

Under the direct supervision of the Senior MEAL Officer, the MEAL Officer will:

-        Contribute to the development of the MEAL framework.

-        Support the design and development of MEAL tools, including questionnaires, satisfaction surveys, pre- and post-tests, and checklists, to assess project activities and measure planned indicators.

-        Contribute to building the capacity of the MEAL department.

-        Conduct field visits to monitor project activities through observation and stakeholder interviews.

-        Maintain a lessons-learned database and share relevant learning with the program team in a timely manner.

-        Work with the MEAL Coordinator to ensure the MEAL Management Information System is used for all MEAL activities.

-        Contribute to all MEAL reports, including needs assessments and related reporting.

-        Ensure compliance with data privacy, informed consent, signed consent, and data protection requirements for all MEAL participants and project beneficiaries.

-        Ensure all relevant MEAL inputs are collected on time and in line with the specified means of verification.

-        Oversee the implementation and effectiveness of UITYD’s CFM, ensuring it is accessible, transparent, and responsive.

-        Manage and document complaints and feedback, ensuring timely responses and resolution in coordination with relevant departments.

-        Analyze complaints and feedback data to provide insights for program improvement.

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QUALIFICATIONS AND SKILLS

The candidate should have the following qualifications, skills, and experience:

-        Bachelor’s degree in social sciences, computer science, engineering, development studies, or a related field.

-        Minimum of 2–3 years of experience in accountability, MEAL, or related roles within the humanitarian sector.

-        Knowledge of and practical experience in MEAL methodologies, particularly quantitative and qualitative research methods, data analysis, and report writing.

-        Advanced proficiency in Microsoft Office and Power BI.

-        Experience designing applications/forms with Kobo.

-        Experience in managing complaints and feedback mechanisms and engaging with affected populations.

-        Strong interpersonal and communication skills, with the ability to facilitate discussions and gather community insights.

-        Ability to analyze feedback trends and produce reports for program improvement.

-        Ability to write reports in English.

-        Native Arabic speaker with intermediate English proficiency.

ABOUT UITYD

UITYD is a local medical non-profit organization co-funded by MedGlobal and multiple donors. Registered in Turkey in 2020, UITYD works on the front lines of crisis response in Syria and Turkey to alleviate suffering and save lives. It provides health services, helps rebuild healthcare systems, supports doctors and medical professionals through professional and educational training, and delivers medicines and medical supplies to hospitals and vulnerable families, including refugees and displaced persons in disaster-affected and underserved areas. UITYD provides assistance based on need, regardless of race, religion, gender, or political affiliation, and is composed of medical and public health volunteers from diverse backgrounds.

CODE OF CONDUCT

UITYD’s Code of Conduct reflects the organization’s core values of care, respect, trust, and integrity. These values guide the conduct of all UITYD employees, volunteers, interns, consultants, and contractors. The Code is organized into the following categories:

Always act with fairness, honesty, integrity, and openness. Respect others’ opinions and treat everyone with equality and dignity, regardless of gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation.

Provide a positive and meaningful experience for people receiving services from UITYD.

CHILD PROTECTION POLICY

UITYD considers all forms of child abuse unacceptable and recognizes its responsibility to protect children from harm across all areas of its work. UITYD is committed to maintaining a child-safe environment and applies a zero-tolerance approach to all forms of child abuse and exploitation.

DISCRIMINATION, ABUSE AND HARASSMENT POLICY

UITYD provides equal employment opportunities to all employees and applicants and strictly prohibits all forms of discrimination, abuse, and harassment, whether sexual or otherwise, based on race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. UITYD employees and related personnel must not engage in discrimination, harassment, abuse, intimidation, exploitation, or any action that infringes on the rights of others inside or outside the organization.

Note:

1.     Due to urgent hiring needs, interviews may begin while the job posting is still active.

2.     Women are strongly encouraged to apply for this role.