Receptionist - Lattakia

Job Title: Receptionist

Job location: Syria – Lattakia

PHC: Qastal Maaf -  Samiyeh - Ras AlBaseet - Al-Aedeen-  Rabiea, Kansaba, Qasatel Halab

Mobile Clinic: Jablah- Qardaha - Ramel Janoubi, Bassah

Reports to: Facility Administrator

JOB SUMMARY

The Receptionist / registration staff supports the workflow of the Primary Health Care (PHC) Center or Mobile Medical Teams (MMTs) by welcoming patients and visitors and efficiently managing patient registration and appointment scheduling. The Receptionist is responsible for entering and updating patient records, directing patients to the appropriate departments, and responding to inquiries in a professional and courteous manner. The role also requires maintaining the confidentiality of medical information and coordinating with the medical and administrative teams to ensure the delivery of organized, efficient healthcare services and to enhance the overall patient experience within the health facility or mobile clinic

MAIN DUTIES AND RESPONSIBILITIES

1.      Receiving all patients, registering their resume, opening their own files, and referring them to the appropriate clinics.

2.      Follow up on patients’ files, collect them and save them.

3.      Receiving all visitors and answering their questions or referring them to the appropriate medical staff.

4.      Organizing patients’ appointments and ensuring calm in the waiting room.

QUALIFICATIONS AND SKILLS

Should have the following skills, education, and experience:

1. High school diploma is the minimum educational requirement. A university degree or institute diploma is preferred.
2. Very good experience in dealing with computer programs, especially office programs such as Word, Excel, and PowerPoint.
3. Ability to handle work pressure.

ABOUT UITYD

 is a global humanitarian non-profit organization providing medical and health education services to people in need, including refugees and displaced persons, in disaster and underserved regions. The organization is composed of medical and public health professionals of diverse backgrounds.

CODE OF CONDUCT

UITYD Code of Conduct reflects the profession’s core set of beliefs and values of care, respect, trust, and integrity. These beliefs and values are fundamental to UITYD employees, volunteers, interns, consultants, and contractors to guide their practice and conduct. The Code is organized into categories, as follows:

1.      Always act with fairness, honesty, integrity, and openness; respect the opinions of others and treat all with equality and dignity without regard to gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation.

2.      Provide a positive and valued experience for those receiving service within and outside UITYD.

CHILD PROTECTION POLICY

Child abuse in all forms is unacceptable to UITYD, which recognizes its responsibility to protect children from harm in all areas of its work. UITYD is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

DISCRIMINATION, ABUSE AND HARASSMENT POLICY

UITYD provides equal employment opportunities to all employees and applicants for employment and expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. UITYD employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside the organization.